Data processing summary
Data processing with explicit boundaries.
This page outlines the data we handle and how customer requests are managed. Customer-specific terms belong in the signed data-processing addendum.
Accounts and teams
Identity, contact details, organisation membership, roles, and security sessions.
Content and publishing
Media files, content metadata, playlists, and publishing schedules.
Screens and devices
Pairing, device state, authorised player access, and error records.
Audit and support
Authorised actions, security events, support requests, and resolution records.
Retention and backups
Data is kept for as long as the service and legal obligations require. Application data and media are backed up regularly.
Access and separation
Business data is separated by organisation and location. Account roles limit authorised actions, and support access is recorded.
Export and deletion
Authorised users can request an export or deletion. Identity, role, and request scope are checked first.
Service providers
We use service providers only where needed, such as for email or payments. Changes follow the notice terms in the agreement.