Product and setup support
Give us the context that gets you to an answer faster.
One support path for account, screen, publishing, and setup questions.
Account and access
Email verification, password reset, invitations, and role questions.
Screens and publishing
TV pairing, missing content, playlists, and playback problems.
Commercial scope
Account and plan scope, multi-location setup, and data-processing questions.
What to include
- 01
Business and location
Name the organisation and location where the issue appears.
- 02
Screen or action
Include the screen name or code, the page, and the action you took. Never send a password or secret key.
- 03
Time and result
Add the approximate time, what you expected, and the exact error or outcome you saw.
- 04
Safe visual evidence
Attach a screenshot when useful, after removing personal or sensitive information.