Subscription policy · Version 2026-07-12 · Effective 12 July 2026
Cancellation, Non-Renewal and Refund Policy
This page explains how a request is recorded, when it becomes effective, and how any refund is assessed.
Service provider and request recipient
- Brand / business name
- MyEkran
Professional-body information is shown where applicable.
Verified business details will appear here once complete.
Request channel and receipt
The organisation owner can submit a cancellation or non-renewal request from the Plan and billing area. Ending a subscription formed online is not made subject to a heavier method. The system records an immutable request number, receipt time, and operational completion date. Other durable channels required by law remain available.
A request receipt is not provider confirmation
Recording a request does not mean the payment provider has cancelled the subscription, stopped renewal, or started a refund. Provider confirmation, the legally effective termination date, and any refund result are recorded as separate time-stamped events. Subscription status is not treated as changed until provider confirmation is received.
Effective date
Where the Turkish Subscription Agreements Regulation applies to a consumer transaction, a termination request is completed no later than seven days after receipt, or earlier where mandatory law requires. For non-renewal, the current period end, signed agreement, and provider confirmation are assessed together; no additional pre-set renewal cutoff is imposed. In business-to-business use outside consumer law, the effective date follows the signed commercial agreement and provider capability, subject to mandatory law.
Refund rule
Where consumer law applies, prepaid amounts for service not yet provided after the effective termination date, together with any applicable deposit or security amount, are refunded within the legally required period—stated in the Turkish controlling text as no later than 15 days—subject to lawful deductions. Service already provided and properly accrued amounts are not automatically refundable. Duplicate, incorrect, or unauthorised charges are reviewed using transaction and provider evidence. B2B refunds follow the signed commercial agreement, subject to mandatory law.
Tracking and evidence
The request and each operator action remain in an append-only audit chain. The account owner can track the request number, receipt time, operational deadline, provider confirmation, effective date, and any refund status in the Plan and billing area. Never send a card number or security code through a support channel.